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Terms & Conditions

Effective Date: July 1, 2026 · Last Updated: July 1, 2026

A PRODUCT OF BRIGHTWAVE DIGITAL PRODUCTS LLP.

Welcome to PrimeInbox ("PrimeInbox", "Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of the PrimeInbox website, software, APIs, applications, and related services (collectively referred to as the "Platform").

By registering an account or using PrimeInbox, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. About PrimeInbox

PrimeInbox is an AI-powered Software-as-a-Service (SaaS) platform, operated by Brightwave Digital Products LLP, designed to help businesses streamline email campaigns and sales engagement. Our platform provides features including:

  • AI Email Generation
  • Email Campaigns
  • Email Personalization
  • Automated Follow-ups
  • Lead Management (CRM)
  • Team Collaboration
  • SMTP Account Management
  • Email Tracking (Opens & Clicks)
  • Campaign Analytics
  • Contact Import & Management

PrimeInbox is a technology platform and does not guarantee business results, email deliverability, or sales outcomes.

2. Eligibility

To use PrimeInbox, you must:

  • Be at least 18 years of age.
  • Have the legal capacity to enter into a binding agreement.
  • Provide accurate and complete registration information.
  • Maintain updated account information.

3. Account Registration

To access the Platform, users must create an account. You agree to:

  • Provide accurate registration details.
  • Keep your login credentials secure.
  • Maintain confidentiality of your password.
  • Notify us immediately of unauthorized account access.

You are responsible for all activities that occur under your account.

4. Free Trial

PrimeInbox offers a 14-day free trial for all new users. During the trial period, users can evaluate eligible platform features before purchasing a subscription. PrimeInbox reserves the right to modify, suspend, or discontinue the free trial at any time without prior notice.

5. Subscription Plans

PrimeInbox offers subscription-based services, including:

  • Monthly Plans
  • Quarterly Plans
  • Annual Plans
  • Team Plans
  • Enterprise Plans

Features available depend on the selected subscription.

6. Payments

  • Subscription fees are billed according to the selected plan.
  • Payments are securely processed through authorized third-party payment gateways.
  • Applicable taxes may be charged as required by law.
  • Failure to complete payment may result in suspension or termination of premium services.

7. Automatic Renewal

Where applicable, subscriptions may automatically renew at the end of each billing cycle. Users may disable automatic renewal before the next billing date through their account settings or by contacting support.

8. User Responsibilities

Users agree to use PrimeInbox responsibly and lawfully. Users are solely responsible for:

  • Email content.
  • Lead lists.
  • Recipient information.
  • Campaign scheduling.
  • SMTP configuration.
  • Compliance with applicable laws.

PrimeInbox does not review or approve campaign content before it is sent.

9. Email Compliance

Users are responsible for complying with all applicable email marketing, privacy, and anti-spam laws in the jurisdictions where they operate. Users agree not to use PrimeInbox to:

  • Send unsolicited bulk email.
  • Send phishing emails.
  • Distribute malware.
  • Promote illegal products or services.
  • Engage in fraudulent activity.
  • Violate recipient privacy rights.

PrimeInbox reserves the right to suspend or terminate accounts engaged in abusive or unlawful email practices.

10. AI Features

PrimeInbox provides AI-powered tools to assist with:

  • Email writing.
  • Subject line generation.
  • Personalization.
  • Content improvement.

AI-generated content is provided as a suggestion only. Users remain fully responsible for reviewing, editing, and approving all content before sending. PrimeInbox does not guarantee the accuracy, legality, or effectiveness of AI-generated content.

11. SMTP Integrations

PrimeInbox allows users to connect third-party SMTP providers. Users are responsible for:

  • Their SMTP credentials.
  • Email sending reputation.
  • Domain authentication (SPF, DKIM, DMARC).
  • Sending limits.
  • SMTP provider compliance.

PrimeInbox is not responsible for outages, restrictions, or policies imposed by third-party SMTP providers.

12. Lead Data

Users retain ownership of:

  • Contact Lists
  • CRM Data
  • Email Templates
  • Campaign Data
  • Uploaded Files

Users confirm they have the legal authority to process and use all uploaded data. PrimeInbox acts solely as a technology provider.

13. Acceptable Use

Users may not:

  • Use PrimeInbox for unlawful activities.
  • Circumvent platform security.
  • Attempt unauthorized access.
  • Reverse engineer the software.
  • Upload malicious software.
  • Interfere with platform performance.
  • Abuse APIs or system resources.
  • Misrepresent identity or impersonate others.

14. Intellectual Property

All software, branding, source code, graphics, documentation, trademarks, and platform features remain the exclusive property of PrimeInbox. Users may not:

  • Copy
  • Modify
  • Redistribute
  • Reverse engineer
  • Resell
  • License

any part of the Platform without prior written permission.

15. Platform Availability

We strive to maintain reliable service availability. However, temporary interruptions may occur due to:

  • Scheduled maintenance.
  • Infrastructure upgrades.
  • Network issues.
  • Third-party service outages.
  • Circumstances beyond our reasonable control.

PrimeInbox does not guarantee uninterrupted availability.

16. Limitation of Liability

To the maximum extent permitted by applicable law, PrimeInbox shall not be liable for:

  • Loss of revenue.
  • Lost business opportunities.
  • Email deliverability issues.
  • Spam filtering by recipients.
  • Domain reputation.
  • Data loss.
  • Business interruption.
  • Indirect or consequential damages.

17. Account Suspension

PrimeInbox reserves the right to suspend or terminate accounts that:

  • Violate these Terms.
  • Abuse the Platform.
  • Send spam or malicious emails.
  • Engage in fraudulent activities.
  • Fail to pay subscription fees.

18. Privacy

Your use of PrimeInbox is also governed by our Privacy Policy. Users are encouraged to review the Privacy Policy before using the Platform.

19. Third-Party Services

PrimeInbox may integrate with third-party providers including:

  • SMTP Services
  • AI Providers
  • Payment Gateways
  • Cloud Infrastructure
  • Analytics Services

PrimeInbox is not responsible for the policies, availability, or performance of third-party services.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

21. Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through mutual discussion. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

22. Modifications

PrimeInbox may update these Terms from time to time. Revised versions will be published on this page with an updated effective date. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

23. Contact Information

For questions regarding these Terms, please contact:

24. Entire Agreement

These Terms constitute the complete agreement between you and PrimeInbox regarding your use of the Platform and supersede all previous agreements relating to the services.

Acceptance

By creating an account or using PrimeInbox, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.