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Privacy Policy

Effective Date: July 1, 2026 · Last Updated: July 1, 2026

A PRODUCT OF BRIGHTWAVE DIGITAL PRODUCTS LLP.

Welcome to PrimeInbox ("PrimeInbox", "we", "our", or "us"). PrimeInbox is an AI-powered email campaign and sales engagement platform, operated by Brightwave Digital Products LLP, that enables businesses to manage leads, create personalized email campaigns, automate follow-ups, collaborate with teams, and analyze campaign performance.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you access our website, applications, APIs, and services (collectively referred to as the "Platform").

By using PrimeInbox, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide, improve, and secure our services.

A. Personal Information

When you create an account or subscribe to PrimeInbox, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Company Name
  • Business Address
  • GST Number (if applicable)
  • Profile Photo
  • Job Title
  • Team Information

B. Account Information

We collect information related to your account, including:

  • Username
  • Encrypted Password
  • Login Activity
  • Subscription Details
  • Authentication Tokens
  • Account Preferences

Passwords are securely hashed and are never stored in plain text.

C. Lead & CRM Data

PrimeInbox allows users to upload and manage business contacts. Depending on your usage, we may process:

  • Contact Name
  • Company Name
  • Business Email Address
  • Phone Number
  • Job Title
  • Tags
  • Custom Fields
  • Campaign Assignment
  • Notes

Users remain responsible for ensuring they have the legal right to upload and process such information.

D. Campaign Information

We may process campaign-related information including:

  • Email Templates
  • AI-Generated Content
  • Subject Lines
  • Personalization Variables
  • Campaign Settings
  • Scheduling Preferences
  • Email Attachments
  • Follow-up Sequences

E. Email Tracking Data

Where enabled by the user, PrimeInbox may collect campaign analytics such as:

  • Email Delivery Status
  • Email Opens
  • Link Clicks
  • Bounce Information
  • Unsubscribe Requests
  • Campaign Performance Metrics

Tracking features are intended to help users measure campaign effectiveness and must be used in compliance with applicable laws.

F. Payment Information

PrimeInbox does not store:

  • Credit Card Numbers
  • Debit Card Numbers
  • CVV
  • UPI PIN
  • Internet Banking Credentials

Payments are securely processed through authorized third-party payment gateways.

We may retain:

  • Transaction ID
  • Payment Status
  • Subscription Information
  • Invoice Details

G. Technical Information

When using PrimeInbox, we automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Language
  • Time Zone
  • Session Logs
  • Error Logs

H. Uploaded Files

Users may upload files such as:

  • CSV Lead Lists
  • Email Attachments
  • Company Logos
  • Images
  • Documents

Uploaded files are stored only for providing platform functionality and remain under the user's control.

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Provide AI-powered email campaign services.
  • Manage campaigns.
  • Generate personalized email content.
  • Process subscription payments.
  • Provide customer support.
  • Improve platform functionality.
  • Detect abuse or fraudulent activity.
  • Secure our services.
  • Comply with legal obligations.

3. AI-Generated Content

PrimeInbox provides AI-assisted features for generating email content, subject lines, and messaging suggestions. Users remain solely responsible for reviewing, editing, and approving AI-generated content before sending emails. PrimeInbox does not guarantee the accuracy, legality, or effectiveness of AI-generated content.

4. Customer Data Ownership

Users retain ownership of:

  • Lead Lists
  • Email Templates
  • Campaign Data
  • Uploaded Files
  • Customer Information

PrimeInbox acts as a technology service provider and processes such information solely for providing the services requested by users.

5. Email Compliance

Users are responsible for ensuring that email campaigns comply with applicable laws and regulations, including anti-spam and privacy requirements. PrimeInbox does not send campaigns on behalf of users without user initiation or configuration and is not responsible for the content of campaigns created by users.

6. Cookies

PrimeInbox uses cookies and similar technologies to:

  • Maintain secure login sessions
  • Remember user preferences
  • Improve website functionality
  • Analyze usage
  • Enhance platform security

Users may manage cookie preferences through their browser settings.

7. Data Sharing

We do not sell or rent personal information.

Information may be shared only with trusted service providers necessary for operating the platform, such as:

  • Payment Gateway Providers
  • Cloud Infrastructure Providers
  • Email Delivery Services
  • Analytics Providers
  • Customer Support Providers
  • Government Authorities where legally required

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards including:

  • HTTPS Encryption
  • Secure Authentication
  • Password Hashing
  • Access Controls
  • Infrastructure Monitoring
  • Database Security
  • Regular Software Updates

Although we strive to protect your information, no online platform can guarantee absolute security.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide the Platform
  • Meet contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Users may request deletion of their account and associated data, subject to applicable legal and operational requirements.

10. Third-Party Integrations

PrimeInbox may integrate with third-party services, including:

  • SMTP Providers
  • Email Service Providers
  • Payment Gateways
  • Cloud Storage Services
  • AI Service Providers
  • Analytics Services

Each provider operates under its own privacy policy and terms.

11. International Data Transfers

If you access PrimeInbox from outside India, your information may be processed and stored in jurisdictions where our infrastructure or service providers operate.

12. Children's Privacy

PrimeInbox is intended for business users and individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

13. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update account details.
  • Export your data.
  • Delete your account.
  • Withdraw consent where applicable.

Requests may be submitted using the contact details below.

14. Policy Updates

PrimeInbox may update this Privacy Policy periodically. The latest version will always be published on this page with the revised effective date.

15. Contact Us

For any questions regarding this Privacy Policy or our data handling practices, please contact:

16. Consent

By accessing or using PrimeInbox, you acknowledge that you have read, understood, and agreed to this Privacy Policy.