Shipping & Delivery Policy
Effective Date: July 1, 2026 · Last Updated: July 1, 2026
A PRODUCT OF BRIGHTWAVE DIGITAL PRODUCTS LLP.
This Shipping & Delivery Policy explains how PrimeInbox delivers its digital services after a successful purchase.
PrimeInbox is a cloud-based Software-as-a-Service (SaaS) platform. As our services are entirely digital, no physical products are shipped or delivered.
By purchasing a subscription or using our services, you agree to this Shipping & Delivery Policy.
1. Nature of Services
PrimeInbox provides cloud-based software designed for businesses to manage and automate email campaign activities. Our services include:
- AI Email Generation
- Email Campaign Management
- Email Personalization
- Automated Follow-ups
- Lead & CRM Management
- SMTP Integration
- Email Tracking & Analytics
- Team Collaboration
- Campaign Reports
- File & Lead Imports
Since these are digital services, there is no physical shipment involved.
2. 14-Day Free Trial
Every new user receives a 14-day free trial to evaluate PrimeInbox before purchasing a subscription. During the trial period:
- Users can explore eligible platform features.
- No physical product is delivered.
- Users may decide whether to subscribe after evaluating the platform.
3. Subscription Activation
Once payment is successfully processed:
- Your subscription is activated digitally.
- Premium features become available in your PrimeInbox account.
- Access is linked to your registered email address.
Under normal circumstances, activation occurs within a few minutes after successful payment.
4. Delivery Method
PrimeInbox services are delivered electronically through:
- Your registered PrimeInbox account
- Secure web browser access
- Supported desktop and mobile browsers
- Internet-connected devices
No installation CD, hardware device, USB drive, or printed materials are shipped.
5. Payment Confirmation
After a successful payment, you may receive:
- Payment confirmation
- Subscription activation confirmation
- Invoice or payment receipt
- Welcome email
- Trial or subscription status notification
These communications are sent to your registered email address.
6. Delivery Timeline
Typical delivery times are:
| Service | Delivery Time |
|---|---|
| Account Registration | Immediate |
| Free Trial Activation | Immediate |
| Paid Subscription Activation | Within a few minutes |
| Subscription Renewal | Automatic after successful payment |
| Enterprise Setup | Within 1–2 business days (if additional configuration is required) |
In exceptional cases involving payment verification or technical issues, activation may take up to 24 hours.
7. Delayed Activation
Service activation may be delayed due to:
- Payment gateway verification
- Banking delays
- Incorrect registration details
- Technical maintenance
- Network interruptions
- Third-party infrastructure issues
If your subscription is not activated within 24 hours after successful payment, please contact our support team.
8. Customer Responsibilities
Customers are responsible for:
- Providing a valid email address.
- Providing accurate registration details.
- Maintaining internet connectivity.
- Using a supported web browser.
- Keeping login credentials secure.
PrimeInbox is not responsible for delays caused by incorrect information provided by the customer.
9. Platform Availability
PrimeInbox is a cloud-hosted platform intended to be available 24 hours a day, 7 days a week. Temporary interruptions may occur due to:
- Scheduled maintenance
- Infrastructure upgrades
- Security updates
- Emergency maintenance
- Circumstances beyond our reasonable control
Whenever possible, planned maintenance will be communicated in advance.
10. Failed Activation
If payment has been completed but your subscription is not activated:
- Wait a few minutes and refresh your dashboard.
- Check your email for activation confirmation.
- Verify that payment was successful.
- Contact our support team with your transaction details.
We will investigate the issue and activate your subscription promptly if payment has been successfully received.
11. Geographic Availability
PrimeInbox is accessible globally wherever internet connectivity is available. However, certain features, payment methods, or third-party integrations may vary depending on regional availability, local regulations, or service provider restrictions.
12. No Physical Shipping
PrimeInbox does not sell or deliver any physical products. Accordingly:
- No courier services are used.
- No shipping charges apply.
- No tracking numbers are generated.
- No physical delivery timelines apply.
All services are delivered digitally through your PrimeInbox account.
13. Policy Updates
PrimeInbox may update this Shipping & Delivery Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be published on this page with the revised effective date.
14. Contact Us
If you have questions regarding subscription activation or digital service delivery, please contact:
- PrimeInbox Support
- Website: https://primeinbox.online
- Email: contact.primeinbox@gmail.com
- Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
Digital Service Notice
PrimeInbox is a subscription-based cloud software platform. All products and services are delivered electronically through your registered account. No physical shipment or courier delivery is involved.